Esperance Home Care support worker wins Customer Service Award

Esperance Home Care's Lyn Ling has won the Esperance Chamber of Commerce and Industry's Customer Service of the Month Award.

Surrounded by clients and colleagues, Ms Ling was surprised with the award which recognised her dedication to brightening the lives of Home Care's clients.

Ms Ling has been a community support worker for more than nine years and said her favourite part of the job was "putting smile on people's faces".

"I absolutely love it, it is so nice making a difference to people's lives," Ms Ling said.

"It's just a great place to work, the town is wonderful, it is just lovely. I wouldn't want to work anywhere else and I wouldn't want to do any other job."

After travelling around Australia with her husband Ms Ling decided to call Esperance home and pursue a career in support work.

"I pretty much started straight away, I was very lucky," she said.

"Just wherever we've traveled I've found work, I've been a 'Jill of all trades'.

"We were looking to settle somewhere and I just loved Esperance, it was just beautiful."

Renowned for her green thumb and spectacular home garden, Ms Ling shared her passion with clients and staff through the creation of a thriving sensory garden.

Ms Ling said she loved helping clients with dementia rediscover gardening while listening to their "wonderful stories".

"Helping them to do things that they used to do when they were younger is a lot of fun and talking about things that make us laugh," she said.

"They were nearly all gardeners in their past years and as you get older you forget some of the things you used to do and this just brings it back, and they can take the produce home and show their family."

Ms Ling said the award was a complete surprise and she shared the win with her fellow staff.

"I always try to be happy and bubbly and I sincerely care for everything and everybody," she said.

"It's not just for me but everyone in and everybody at Home Care, they are really lovely people and they all deserve recognition, I think it is for them as well."

Esperance Home Care aged care and disability services manager Monica Greatrex said Ms Ling created many "exciting and wonderful experiences" for clients.

"We would like to clone her, if we could have 50 of her that would be fantastic," she said.

"She loves the clients and you can see it, she is totally humble.

"She just brings so much enthusiasm and innovative ideas. She finds the most amazing places for people to go that we didn't even know about.

"She just has this amazing rapport with clients with dementia."

Customers who wish to nominate an employee for exceptional customer service are encouraged to forward their full name and business to