Kleen West secures top spot for customer service

Kleen West part owner Tracey Frizzell with Bankwest senior relationship manager Chris Wilson. Photo: Jesinta Burton.
Kleen West part owner Tracey Frizzell with Bankwest senior relationship manager Chris Wilson. Photo: Jesinta Burton.

Going above and beyond to provide great customer service has secured Kleen West part-owner Tracey Frizzell this month's Esperance Chamber of Commerce and Industry Customer Service of the Month Award.

According to the Chamber of Commerce, Ms Frizzell was nominated for always doing her best to provide a great range of packaging and cleaning products and helping to connect members of Esperance's small business sector.

"If she doesn't have what I need then she'll do what she can do find it," the nominator said.

"She is also great at connecting the network of Esperance small businesses and often gives me a suggestion on who I might be able to contact for advice on any problems I have.

"It's a pleasure to shop at Kleen West and I always have a fantastic customer service experience there."

Ms Frizzell said she was very happy with the award nomination and that she always tried to do her bit to support and promote local business.

"I always try to support the people and the businesses that support me," she said.

"I think it's about promoting local. We try to offer a good service and we're happy to stock items that people are going to return to buy."

Having started Kleen West Esperance from the back shed of a furniture store almost 12 years ago, Ms Frizzell knows the importance of supporting small business.

The business has since gone from strength to strength, taking on a shopfront on Norseman Road and supplying dozens of businesses across the region with cleaning supplies and packaging options.

Now hitting the road regularly to deliver products to businesses as far north as Norseman and as far west as Hopetoun, Ms Frizzell said the business had continued to grow.

"We started it out in August 2007 in a shed actually," she said.

"We'd go off and do deliveries and then it got to a stage where we needed a shop space.

"We moved into this location about six years ago because people were saying 'where is your shop?'.

"Business has certainly grown since we have had the shop here and has continued to grow.

"We go out and delivery to most of the restaurants in town, motels and hotels and caravan parks.

"We're also really trying to promote the biopackaging, which is going to be the way of the world.

"We had a meeting with our supplier in Perth and they have said that by 2025, there will be no more plastic takeaway containers, it will all be biocane.

"Working with our suppliers has been amazing, especially BioPack."

Ms Frizzell thanked her colleague Vanessa Packer for her hard work and support.

Ten other local businesses were also nominated for this month's award, including Norval Watts employee Larissa Ripp, Andrew Halter from Anything and Everything Esperance, B Naturally You, The Choppin Block, Castletown Chemist, Swans Vet, Emma Leigh Lewis from Terry White Chemist, Ben from Stearnes Plumbing, Esperance Hospital's Telehealth Nurses and Pink Lake IGA.

As a recipient of the monthly award, Ms Frizzell will go into the running to win the Esperance Chamber of Commerce's Customer Service of the Year Award.

Customers who wish to nominate an employee for exceptional customer service are encouraged to forward their full name and business to admin@esperancecci.com.au

This month's award was sponsored by Bankwest.