Woolworths Esperance Customer service manager Emma Davidson has been recognised for going above and beyond, taking out the Esperance Chamber of Commerce and Industry’s Customer Service of the month award for August.
Ms Davidson said she had no idea she had been nominated for the award until she was contacted.
“I was definitely surprised when I found out,” she said.
“I wondered if one day I may get it because I do get good feedback.”
Having been a chef by trade, Ms Davidson said she enjoyed the sometimes disorganised chaos of supermarket rushes and really getting to know her customers.
“I love my job,” she said.
“A lot of my job in customer service is common sense and doing the right thing.
“I do get a lot of good feedback from the customers and it’s just a nice little place to work.
“I do enjoy that bit of disorganised chaos and the rush when things do get really busy and I love organising that and making sure things work well.
“I’m a talkative person by nature so I find the customer service side of things really easy.
“Especially being in Esperance, you really get to know your customers, have a joke with them and have a laugh with them.
“Half of the time we’re in our supervisor’s box here, we’re just laughing with the customers because you just make the most of it.”
Ms Davidson extended thanks to the person who nominated her and said she appreciated the gesture.
“It’s really nice to be recognised for the hard work that you do, not that that is what I come to work for but it always puts a smile on my face,” she said.
“It makes me want to do that little bit more.”
Other nominees for this month’s award were Andrew Wells from Florisson’s Home Furniture, Caitlyn Scanlon from Recherche Medical Centre and Veronica Stanbury from Rigney Associates.
As a recipient of the monthly award, Ms Davidson will go into the running to win the Esperance Chamber of Commerce’s Customer Service of the Year Award.
Customers who wish to nominate an employee for exceptional customer service are encouraged to forward their full name and business to firstname.lastname@example.org