The appointment of a new Consumer Protection senior officer in the Goldfields-Esperance region will ensure consumers enjoy a personalised service, according to Commissioner David Hillyard.
Consumer Protection announced the appointment of Mark Ing on Tuesday, July 10, who will serve residents in the Goldfields, Esperance and Wheatbelt.
Mr Hillyard said meeting the needs of consumers across the state was a priority for the department and Mr Ing would maintain a local presence.
“Meeting the needs of consumers in rural and remote areas of WA is a priority for Consumer Protection and our six regional officers do a fantastic job in connecting with local communities, often with face to face meetings,” he said.
“Whether consumers live in town, on remote Aboriginal communities or on a farm we want to make sure that they know their rights and know how Consumer Protection can help them should they have any tenancy issues or can’t resolve disputes with traders.
“Mr Ing will initially be operating between both the Kalgoorlie and Perth offices which gives us a unique opportunity to maintain local presence while supporting Mark with the resources of a larger office.”
Mr Ing has more than eight years worth of experience with the department, having worked as a client services officer with WorkSafe before taking up a role as an Occupational Safety and Health coordinator.
Mr Ing has since worked in the department’s Property Industries branch as a compliance officer, with a passion for making sure all those involved were aware of their rights and obligations.
Mr Ing said he looked forward to working with those in the region as well as informing the community to prevent potential losses.
“I look forward to helping the people in the region to resolve any problems they are having with regard to purchasing goods or services from local or online traders and renting or buying a home as well as educating them about scams to prevent losses,” he said.
Those who require assistance or advice from the department are urged to call 9026 3250 or email firstname.lastname@example.org.