NBN representatives will arrive in the region to hold a series of community drop-in sessions in Castletown, Esperance, Hopetoun and Ravensthorpe from Monday, February 12.
Residents and businesses will have the opportunity to speak with representatives to access what they should consider before switching to the service.
The nbn access network was switched on during the second half of 2017, with more than 6,400 homes and businesses in parts of Esperance, Nulsen, Pink Lake, Sinclair, West Beach, Bandy Creek, Castletown, Chadwick and Hopetoun now able to access the network.
Head of nbn™ WA Rachael McIntyre said the community sessions were part of the company’s commitment to improving the customer experience for people in regional and remote areas.
“The rollout of the nbn™ access network is one of the biggest transformations to Australia’s telecommunications industry to ever occur – it represents significant change for consumers and businesses as they make the move to the new network,” she said.
“We have been listening to the community’s feedback and are committed to providing answers to the questions residents and businesses want to know about the nbn™ access network and the factors which influence the speed of their internet service.
“We encourage members of the community to attend the community drop-in sessions to speak with an nbn representative one-on-one and ask any questions they may have.
“Although phone and internet providers should always be the first point of contact for any resident or business, the nbn™ local team is dedicated to working with local stakeholders to help ensure local problems are identified early and addressed.”
Community drop-in sessions will be held at IGA-Xpress in Castletown from 1pm on Monday, February 12 and Post office square in Esperance from 10am on Tuesday, February 13.
The representatives will arrive at Hopetoun Community Resource Centre from 11am on Wednesday, February 14, and at Ravensthorpe Community Resource Centre from 9am on Thursday, February 15.
Residents and businesses can find out if they are eligible to connect by using the ‘Check Your Address’ function at www.nbnco.com.au/switch