Telstra scam: Resident urges Esperance to be wary

A local resident has had enough of scams, after intercepting three this year. 

Diesel Crawford said he was ‘sick to death' of scams in his inbox and called on government agencies to do more to protect people. 

Within 15 minutes of reading a fake bill, allegedly from Telstra, in his inbox Mr Crawford printed off the email and visited his local Telstra store. 

Staff at the store in the Boulevard Shopping Centre confirmed Mr Crawford’s fears, when they identified the email as a scam straight away. 

“He picked out that is not a Telstra valid email address,”  Mr Crawford said. 

“This is the first time I’ve seen it and I think Telstra are aware of it.” 

 Mr Crawford said he had received and paid for a real Telstra bill two weeks prior. 

He said the real bill was around $160 and the scam bill was $530.

He said it was “unbelievable’ that he had been scammed three times this year and held deep concern for other in the community who weren’t as vigilant.  

He particularly held concerns for elderly members of the community. 

Mr Crawford said fortunately he could easily identify scams now. 

The previous scams Mr Crawford encountered were in relation to WA police fines.

Telstra have published advice on their website regarding phishing or hoax email scams. 

“Phishing is an attempt to scam or deceive you into disclosing personal and financial information in an email or online. A hoax email may look like it was sent from a reputable organisation, and may ask you to disclose personal information via return email or by clicking a link. These emails often look genuine, copying a company's branding and email layout, and using an address that's very similar to the real company's URL,” the company published. 

One of the key-characteristics the company urged customers to check for was that hoax email generally were unaddressed, or addressed generically to “Dear Customer” or contain an unexpected zip file or other attachment.

For more information visit: https://www.telstra.com.au/support/category/email/manage/phishing-or-hoax-email-scams

Scams can be reported to the ACCC via the SCAMwatch report a scam page or call Consumer Protection’s ScamNet on 1300 30 40 54.

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