Esperance Post Office employee Shyanne Thomas has been acknowledged for her customer service through the Chamber of Commerce and Industry’s monthly award.
The postal service officer is a fourth generation postal worker, with her aunt, grandmother and great grandmother all previously or currently working for Australia Post.
Ms Thomas started her role two years ago, at just 16-years-old.
As a casual, she works at the front of the store and occasionally sorts mail out the back.
She said while she had only worked in the role for a couple of years, there had been significant changes within the industry.
“The whole mail streaming service has changed,” she said.
“We used to focus more on local and not local mail when we were sorting but now it’s based on priority and not priority.
“The price of the stamp has changed a few times as well.
“I suppose people just like talking to nice people and it makes people leave Australia Post and feel better about their day.
“I like talking to friendly people when they serve me at counters so I like to give that back.
Ms Thomas was nominated because she is friendly and is always up for a conversation with customers.
She said she was pleasantly surprised when she was told she had won the award.
Ms Thomas said she worked in a friendly environment.
“It’s really cool, it’s like a family,” she said.
She said it was great because her manager Kimberley was her manager.
Ms Thomas said going forward she would “try to keep the good vibes happening”.
She said she enjoyed going to work everyday.
ECCI administration and events officer Tammy Maloney encouraged members of the public to nominate a staff member of a business for the Customer Service of the Month Award.
Ms Maloney advised consumers who received exceptional customer service in Esperance to text the person's full name and business to 0474 752 928 or email firstname.lastname@example.org.